Frequently Asked Questions

General Questions How do you ship?
We allow will calls, ship LTL, full trailer loads, or by direct containers from overseas, depending on the customer's needs.

 Are prices different at each distribution center? 
Yes, there is shipping costs that affect price as well as operation cost. However, since each distribution center has special shipping rates due to their volume, buying from a DC near you may well prove to be far more cost effective.

How are our products packaged? 
All of our products are packaged in several layers to protect the items inside. We use plastic sleeves, bubble wrap, foam sheets, styrofoam, paper, and corrugated cardboard boxes as packing. All are designed to have no moving or shifting areas to minimize damage.

Do you have free shipping?
No, under normal circumstances, the shipping costs are the customer's responsibility.

How do I open an account?
You can apply Online, or You can click Here to fill the form, and follow the instructions to open an account.

What is the warranty on your products?
60-day manufacturer warranty for defects only. Normal wear and tear are not warranted. Visible damages not noted upon delivery will be determined to be customer damage and will not be warranted.

What is your return/refund/exchange policy? 
All issues pertaining to returns, or exchanges can be found Here. We offer in house credit for returned items, there are no refunds.

I just got my pallet shipment and the boxes seem a bit damaged, what should I do?
Do not allow the driver to leave. Prior to signing for the merchandise, note all damage that you can see on the pallet, (ie: tears in the box, punctures in the box, boxes with crushed corners) and write all visible damages directly on the bill of lading that you need to sign to accept the merchandise. Failure to do so may affect your ability to claim shipping damage due to rough or careless handling by the shipping company.

What kind of wood do you use in your products?
We use pine, hevea maple, and other exotic Asian hardwoods in our wood products. On our veneers, we use birch, oak, cherry, rosewood, and other hardwoods to achieve desired patterns and effects.

What kind of steel or metal do you use in you metal product line?
We use high tensile steel tubing in various forms or shapes and combine them with wrought iron parts to achieve certain looks and shapes. We powder coat the steel and can attain any finish or texture that is available on the market today.

You must go through millions of boxes of product in a year, how do you know the merchandise is not damaged or defective?
We have a China office that facilitates quality inspections at every step of the production of merchandise from raw material to finished packing. We also have years of experience in dealing with our factories and have weeded out inconsistencies and defects. Rest assured, Our products are price competitive, but not at the expense of quality. Direct Import
Direct import program is available. Please contact our Direct Import Department.

Minimum
$650 for all shipping orders. $200 for will call orders. By case lot only.

Assembly
Assembly fee $2-4 per chair.

Shipment
All shipment FOB local warehouse, freight collect. Back orders are now available.

Fax Order Lines
Los Angeles: 626-964-3940 / 626-964-3946 
New York: 718-899-9191 
New Jersey: 609-860-0266 
Florida: 305-826-9229 
Georgia: 770-797-3966 
Dallas: 817-571-3739

RMA Section

Any claim for defective merchandise
Any claim for defective merchandise must be packed in Acme’s original boxes and without writing on the box.

Claims for defects or missing parts
Claims for defects or missing parts must be made within 60 days only. After 60 days there is no service. NO EXCEPTION.

Pictures are required to claim
Pictures are required to claim merchandise defective. Please email or mail in to Acme´s RMA department.

any exchange or return
We will not accept any exchange or return on any used, previously displayed, or assembled merchandise.

re-stocking fee
There will be a 10% re-stocking fee for all returned items. (Call for details)

Any claims for merchandise damaged in transit
Any claims for merchandise damaged in transit must be made through the carrier. Before signing freight bill, please inspect all boxes for damages. (Make sure the carrier signs freight bill for any damages).

Out of state or non-walk in customers
Out of state or non-walk in customers for damage claims must fax in a copy of the invoice with detailed information about the parts order.

All returned shipments
All returned shipments must be freight prepaid and include an RMA number and a copy of the original invoice.

No cash refunds
No cash refunds. Exchange and credit only.

All sofa sales are final
All sofa sales are final and are not eligible for return or exchange.

The original invoice must be presented
The original invoice must be presented for all damage claims. applicable for any damage claim. Your account may be closed without further notice.

The RMA policy for Wholesaler only
The RMA policy for Wholesaler only. We reserve the right to refuse service to anyone. The misinformation will not applicable for any damage claim, and your account may be closed without any further notice. Please send your request to rma@acmecorp.com